Frequently Asked Questions

What is My Account?

My Account is the section you reach after you log in at kaelynagro.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

What is My Orders List?

My Orders List is a comprehensive list of all the items previously ordered by you on kaelynagro.com. This enables you to shop quickly and easily in the future from our website.

How Do I Track My Order?

We have coverage across all-region in India through our Courier Partners. Once we Hand over products to courier Partners we will email you the Tracking Number and direct URL link to track your Products from Courier Partner Website. Moreover, you can email info@kaelynagro.com with order ID anytime for our Team itself to track your Product arrival estimated time.

Do I Need A Account To Place Order?

Kaelyn Agro Products LLC works in a genuine Manner and has specified Privacy Policy for the security and privacy of our customers. You can easily create an account from our Billing Page itself or from Top right corner of the website “My Account”. Creating an Account helps you to track ur order, check order history, and also avail special discounts.

FAQ for Delivery/Payment

What is Kaelyn Agro Products LLC delivery process?’

Once the order is placed online, after confirmation, it is going through an automated process. The order is picked and packed, checked for quality, physical condition, etc. by a dedicated team of trained staff and then sent for delivery at your doorstep. The order will be delivered in the chosen timeslot by you. Once the order leaves the store for delivery, a notification will be sent on your registered email address. In case of any changes in the delivery schedule or ordered quantity, you will be notified well beforehand.

What are the modes of Payment?

You can pay for your order on kaelynagro.com using the following modes of payment: a). Cash on delivery b). Credit and debit cards (VISA / Mastercard / Rupay) etc.

Is it safe to use my Credit/ Debit Card on kaelynagro.com?

Yes, it is absolutely safe to use your card on kaelynagro.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using Visa or Master credit card. It means extra security for customers, thus making online shopping safer.

Does Cash on Delivery available for all products?

We offer Cash on delivery and availability depends on Product type or Shipping Location.

Do I get an invoice for my order?

You will receive an invoice on delivery of the products. You can also login to Your Account and view the invoice on your order in the My Orders section.

Does Product displayed including or excluding taxes?

All Products displayed in the Kaelyn Agro Products LLC website are including GST and all taxes. So we don’t charge extra on our Checkout page. You will get a proper invoice from our Billing sections via email after purchase.